Daniel henderson

5043 Goodwin Road Brooksville, FL 34601 - 352-428-1337 -  odie880@yahoo.com

 

 

SUMMARY

An IT Specialist with over 4 years of experience.  A self-motivated, technical professional looking to provide added value by contributing extensive military and technical education and experience in the IT field.  A dedicated professional with a history of exceptional performance and the proven ability to offer top-quality technical and security operations.  Adept at efficient troubleshooting and diagnostics regarding complex issues and at utilizing outstanding critical thinking skills to minimize loss or damage.  Specifically searching for a position in the Network System Administrator a particularly relevant area in which to utilize recent training and to provide the highest quality service. 

Security Clearance: Secret

 

AREAS OF EXPERTISE

Troubleshooting & Repair              Communication Skills                                          Operating System Maintenance                               Organizational Skills                                 Customer Service                                                    Upgrading Client Systems                   Team Builder                                                      Problem Solver                                                                  Security Clearance

Software Installation

 

Work of experience

Information Technology Specialist                                                                                                              April 2009-Present

Joint Communications Support Element (JCSE)

 

Answer requests by the trouble ticket Help Desk, telephone, or email for IT support.  Assist with problem identification and resolution by assisting end users as the Tier I or Tier II level of support or by determining escalation priority to the appropriate information systems personnel.  Coordinate the repair of computers with users and other internal staff or with outside service repair technicians.  Assist in the turn-in of outdated or inoperable automated data processing equipment (ADPE) to the Defense Reutilization and Marketing Office (DRMO). Trained personnel who were incoming to the section on policies and standards. Create accounts with Active Directory and proficient user in Windows 7 and Microsoft Office and Outlook.

 

Factory worker                                                                                                                      December 2004-December 2008

Cemex Brooksville, FL

 

Load and unload bulk tanker and flatbed trucks and railcars to specified weight. Clean and maintain scales and work area. Operated and maintained packing machine and palletizer. Stacked pallets in warehouse. Collected samples and performed test to assure quality of the product and entered the results into the computer so changes could be made if needed.

 

Assembly line operator                                                                                                                  April 2002-December 2004

Sparton Electronics Brooksville, FL

 

Assemble and solder printed circuit boards. Test assembled circuit boards

 

High School Diploma - Hernando High School, Brooksville, FL 1999

United States Army Signal School - Information Technology Specialist Course, Fort Gordon, Georgia 2009

 

ADDITIONAL CERTIFICATIONS

 

CompTIA Security+ CE                                                       Expires 06 June 2017